Hug-A-Ball Monster Balls – Purple
Regular price £2.99Monster super-soft Balls of Fun! The MONSTER Hug-A-Balls are the newest kids on the block!
Exotic, bright, colourful, animal character interpretations with the gentle touch of softness and unique lovable faces. Great for ball games wherever your imagination takes you, or just for a HUGE comforting hug! Hug-A-Ball Fun Balls are available in an incredible range from Mini to gigantic MONSTER sizes.
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Yakety Chat - Sahara Sid
Regular price £9.99Have you ever met a Yakety-Chat? You talk to them, and they answer back! Just repeat your words, never get them wrong. See them dance to the music and sing you a song!
SAHARA SID
If you want a good laugh, meet Sahara Sid! Chat a while with him, you’ll be glad you did! He can happily repeat every word you say, and leave you with a song to brighten your day!
Measurements:
L: 11cm x W: 11cm x H: 33cm
Required 3x AA batteries.
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Dinosaur and Unicorn 9” Spinners
Regular price £4.99Enter the magical world of swords, wands, and spinners. Some with lights and sound effects, others than just spin and all that add that special touch of magic to playtime!
Choose your favourite
Dinosaur
or
Unicorn
Measurements:
L: 7.5cm x W: 7cm x H: 24cm
Required 3x AAA batteries, included.
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
12’’LED CANDY Spinner Wand – Xmas Red
Regular price £6.99Enter the magical world of swords, wands, and spinners. Some with lights and sound effects, others than just spin and all that add that special touch of magic to playtime!
Measurements:
L: 10.5cm x W: 4cm x H: 30cm
Required 3x AAA batteries, included.
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thompson Submachine Gun Toy 3D Wooden Puzzle
Regular price £37.99Experience the thrill of a submachine gun firing with the ROKR Thompson Wooden Toy Gun. When shooting, paper shells will eject constantly, simulating the firing scene. *This toy gun is intended solely for play, ensuring safety and harmlessness.
Easy-to-Follow Assembly
Match numbered wooden pieces with visuals in our manual. Watch the video on our You Tube channel for guidance.
Boost Brain Skills
Builds logic and motor skills, fostering patience in kids.
Pride in Completion
Share and showcase your finished piece withfriends and family.
Gift and Decor ldea
Perfect for special occasions or as a unique decor item.
Assembled size:
L: 69.7cm x W: 13.8cm x H: 17.8cm
Assembly time: 2hrs
Pieces: 275
Difficulty level: 4 (4/5)
The LQB01 wooden gun toy can continuously fire 10 rubber bands. Detachable drum magazine is equipped with 10 wooden shells for distinctive throwing effect. It fires at high speed 5 per second, with shooting range of up to 8 meters. You can assemble this 3D puzzles and play it with family or friends.
Realistic Shell Ejection Mechanism
When shooting, the bolt drives the ejector rod to make"shell casings" eject constantly.
Automatically loading bullets
Filled with flexible rubber bands, the bolt handle moves forward and backward to simulate the recoil.
Effortless Pressing For Loading
10 wooden bullets are included in the drum magazine and the shell ejection starts after pulling up the firing mode lever.
*Notes:Due to customs policy, the wax may not be included in the package. Wax: you could use ordinary candles, crayons, beeswax, etc.
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Princess Sophia
Regular price £5.99Princess Sophia is so beautiful and really very nice to know. When not on princess duty, she shoots arrows with her bow!
Her skill as an archer has won her prizes at all the county shows. She also loves to dance in her purple dress, as everybody knows.
Size: H: 10cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Princess Ophelia
Regular price £5.99Princess Ophelia is a scholar, and every time you look wherever you may find her, she'll be reading from her book.
She is every inch a princess in her gown of emerald green. Her poet Prince Theodore hopes she will become his Queen!
Size: H: 10cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Princess Isabella
Regular price £5.99A princess who can speak dragon language is really very rare! Dragons bravely guard princess Isabella to show how much they care.
She looks so beautiful in her rose-pink gown and fairy tales will tell her happiest times are when she brings her dragon baby as well.
Size: H: 10cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Prince Charlie
Regular price £5.99Prince Charlie is lonely and has romance on his mind! Armed with a fragrant rose, he hopes that he will find, a Princess in The Enchanted Kingdom to marry and take home, to live happily together so he will never again feel alone!
Size: H: 12cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Spirit The White Horse
Regular price £11.99Spirit is an enchanted horse that Kings and Princes love to ride. White as snow and powerful, he carries his royal rider with great pride!
The king can ride him in the forest or into battle. He is the bravest horse to proudly lead the royal parade is his favourite thing, of course!
Size: H: 16cm W: 7cm D: 20cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Prince Theodore
Regular price £5.99Prince Theodore is a poet, He writes his poems in his book. So many enchanting verses, it is fun to take a look!
A Princess that loves reading may fall under his spell. If she is bright and beautiful, he may fall in love with her as well!
Size: H: 12cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Major the Brown Horse
Regular price £11.99My name is Major, I look brown but experts call me BAY! As you can see, I'm big and strong. I love to run all day. I have won a lot of races and jumped over fences too, to canter through the enchanted woods is what I really love to do!
Size: H: 16cm W: 7cm D: 20cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Prince Raphael
Regular price £5.99Prince RAFAEL is very handsome in his gold trimmed suit of brown. He has returned from many battles as the hero of the Town! His trusty sword is in his hand and he can tell a tale or two!
A princess that honours courage is the perfect bride for you!
Size: H: 12cm W: 7cm D: 5cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Bolt the Black Horse
Regular price £11.99Bolt is black as darkest night. He is the fastest horse of all. When speed and stamina is required, Bolt will get the call! At full speed it's really hard to see him, and he is very proud of that. If you bring him his favourite carrot, he may stand by you for a chat!
Size: H: 16cm W: 7cm D: 20cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Helios Wizard
Regular price £5.99HELIOS is a wizard and trusted advisor to the King! For many years he has given wise advice about almost anything!
As a member of the royal court he is allowed his robes of red. He is a sorcerer; if he doesn't know the answer he makes a spell instead
Size: H: 12cm W: 10cm D: 6cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cyrus Wizard
Regular price £5.99CYRUS is a wizard, more than one hundred years old. He holds his magic orb from which the future can be told!
A dragon guards his cave, but there is a 'Question Box' nearby. If you leave Cyrus a message, you will receive a prompt reply!
Size: H: 11cm W: 8cm D: 6cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Mythos Wizard
Regular price £5.99MYTHOS is a real magician and the best crystal orb expert around! His Orb is on a twisted hazel staff, in which the answer will be found. In the Enchanted Kingdom, his fame spread so far and wide. So he often has to travel and the blue dragon gives him a ride!
Size: H: 11cm W: 10cm D: 6cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Enchanted kingdom - Pink
Regular price £39.99In the Enchanted Kingdom it just takes your imagination to find a magical PINK fairy-tale Palace that is precisely what you had in mind!
There are high walls and strong castle doors and a conical rooftop dome. A triangular shaped Royal Standard flag files when the princess is at home!
Size: H: 38cm W: 20cm D: 16cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Enchanted kingdom - Blue
Regular price £39.99In the Enchanted Kingdom it just takes your imagination to find a magical BLUE fairy-tale Palace that is precisely what you had in mind!
There are high walls and strong castle doors and a conical rooftop dome. A triangular shaped Royal Standard flag files when the princess is at home!
Size: H: 38cm W: 20cm D: 16cm
Excluding Pre-Orders, all orders are shipped within 3 business days. We send all of our parcels using DPD who will provide updates via email or text with an hourly window so you can never miss a delivery.
Pre-Orders
Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on the estimated ship date, but please be aware the actual ship may be different due to production or shipping delays.
Order Tracking
Once your order starts fulfilment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you.
Shipping Rates
Next Working Day Delivery (order by 1pm) - £3.95
Free Express Next Working Day Delivery (order by 1pm) - Free on orders over £30
Northern Ireland Standard Delivery (order by 1pm) - £9.95
Free Express Delivery (order by 1pm) - Free on orders over £50
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@fountasia.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nkkz.co.uk for return details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us service@fountasia.com for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.